Refund Policy

We want Harlow to be worth it. This policy explains how billing, cancellations, and refunds work. It is part of our Terms of Service.

1. Billing

Harlow is a month to month subscription billed in advance. Your plan renews automatically at the start of each billing period until you cancel.

2. Cancellation

You can cancel anytime from your dashboard. Cancellation stops the next renewal and takes effect at the end of your current billing period. You keep access until then. There are no cancellation fees and no annual lock in.

3. Refunds

• Monthly subscription fees are generally non refundable once a billing period has begun, since you retain access for the full period.
• If you were charged in error, charged after a timely cancellation, or experienced a significant Service failure that we could not resolve, contact us and we will review your situation in good faith.
• Where required by applicable consumer protection law, we will honor any refund rights you have under that law.

4. Free trials

If your plan includes a free trial, you will not be charged during the trial. Cancel before the trial ends to avoid being billed. Once the trial converts to a paid subscription, the standard refund terms above apply.

5. How to request a refund

Email team@harlowforagents.com from the address on your account with your name and the charge in question. We aim to respond within a few business days.