Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Harlow ("Harlow," "we," "us," or "our") governing your use of our website and application (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Harlow is an AI assistant that helps real estate agents draft marketing content and client follow ups in their own voice, and that surfaces market and pipeline insights. Harlow assists with drafting; you remain responsible for reviewing and approving everything before it is sent, posted, or published.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the activity under your account and for keeping your credentials secure.
• You agree to provide accurate information and to keep it up to date.

3. Connected accounts

When you connect Google (Gmail and Calendar) or Follow Up Boss, you authorize Harlow to access that data as described in our Privacy Policy to deliver the features you enable. You represent that you have the right to connect those accounts and to let Harlow process the data in them. You can disconnect at any time.

4. Your content and approvals

• You retain ownership of the content you provide and the drafts Harlow generates for you.
• You grant us a limited license to process your content solely to operate the Service and provide it back to you.
• Nothing sends on its own. Harlow creates drafts. You are solely responsible for reviewing each draft for accuracy, tone, and legal compliance before it goes out.

5. Acceptable use

You agree not to use the Service to:

• Violate any law or the rights of others.
• Send spam or messages that violate the CAN SPAM Act, TCPA, fair housing laws, or any other applicable regulation.
• Misrepresent yourself or generate deceptive or fraudulent content.
• Reverse engineer, scrape, overload, or attempt to gain unauthorized access to the Service.

You are responsible for ensuring that your marketing and client communications comply with real estate advertising rules, fair housing requirements, and consent and contact laws.

6. AI generated content

Harlow uses AI to generate drafts. AI output can be inaccurate, incomplete, or unsuitable. Harlow does not guarantee the accuracy of market figures, the performance of any content, or any business outcome. You must independently verify facts (such as prices, dates, and addresses) before relying on or distributing any output.

7. Plans, billing, and trials

• Paid plans are billed in advance on a monthly basis at the prices shown at checkout (for example, $97 or $197 per month). Prices may change with notice.
• Subscriptions renew automatically until canceled. You can cancel anytime from your dashboard, and cancellation takes effect at the end of the current billing period.
• Any free trial converts to a paid subscription at the end of the trial unless you cancel before it ends.
• Refunds are governed by our Refund Policy.

8. Third party services

The Service integrates with third parties such as Google and Follow Up Boss. Your use of those services is governed by their own terms and policies, and we are not responsible for them.

9. Intellectual property

The Service, including its software, design, and branding, is owned by Harlow and protected by intellectual property laws. These Terms do not grant you any rights in our marks or software except the limited right to use the Service.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that the Service will be uninterrupted, error free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, Harlow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Harlow harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law, including any communications you approve and send.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service. Provisions that by their nature should survive termination will survive.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. The exclusive venue for disputes is the state and federal courts located in Orange County, Florida.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the date above. Continued use of the Service after changes take effect means you accept the revised Terms.

16. Contact

Questions about these Terms? Email team@harlowforagents.com.